Why Are Some of My Assessments Missing in Some Dashboards?

If some of your assessments are displaying properly on some dashboards and not appearing at all in others, then you may need to check that the items in that assessment have been properly tagged with categories in ExamSoft.

 

To ensure that your items are properly tagged, please make sure that your items have been tagged with a subcategory no more than one level below the categories included in the Categories per Item dashboard.

Screen Shot 2019-07-08 at 10.08.07 AM

For example, in this item, three categories have been properly tagged (Blooms Taxonomy, Courses, & Professional Outcomes). However, three categories still have not been tagged properly (Author, Foundation Review, & Subjects). Screen Shot 2019-07-08 at 10.10.17 AM

If I was having issues viewing an assessment that includes this item, I might first open the item in ExamSoft and make sure to tag those three missing categories. After the assessment is reingested the following Monday, I can check to see if the issue has been fixed.

If the issue is still not fixed, please contact us through chat, email, or by phone at (210) 909-1095 as soon as possible.